If you are on the waitlist for a session, it means that you may have an opportunity to claim an open spot if one or more become available on the day of the session. If any spots are open in the session you are waitlisted for, you will receive an email from Chatalyze 10 minutes before the scheduled session time with information about how to claim a time slot. 


These spots will be filled on a first-come, first-served basis as participants sign in and claim them. Receiving an email from Chatalyze regarding open spots does not guarantee you will be able to participate; be sure to act as quickly as possible to claim a spot before they are filled.


If no sessions are available, you will be notified once you log in.


If sessions are available, follow these instructions to claim your spot:

  1. Click 'Claim Ticket' and check your assigned time slot.
  2. When you’re ready, click 'Join Chat' to enter the waiting room. (If you closed out of Chatalyze, you can find this button under My Tickets.)
  3. Your chat will begin when the countdown hits zero. Ten seconds into your chat, a “3 2 1 SMILE” countdown will appear and a screenshot will be captured.


Due to the time-sensitive nature of these open spots, we recommend thoroughly reading through this FAQ article and the “How do I make sure I’m prepared for my meet & greet?” article ahead of time to ensure you know what steps to take when you receive the email.


These sessions require a strong, stable internet connection. VidCon is not responsible for user technical issues and no chats can be rescheduled. Thank you for understanding.